Uploads and imports

Prepare files before you add them.

Use these starter guides to keep uploaded material clear, relevant, and safer to save in a memory space.

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File help

Available upload and import help

Uploads and imports

Prepare files before upload or import

Clean up names and context before adding files so imported information is easier to understand later.

Before you upload or import, make the source material easier to understand. Clear file names and a small set of related files usually work better than a large unsorted folder.

Only include information you want Nastalgic to use. Remove personal details that do not belong in the memory space.

Rename files so the topic and date are obvious.
Keep one topic per batch when possible.
Remove private or unrelated pages before uploading a document.

Uploads and imports

If an import looks incomplete

Check the source file, timing, and visible results before contacting support for import help.

An incomplete import can come from a damaged file, unclear formatting, a long processing wait, or a difference between what was uploaded and what you expected to see.

Do not send the whole file to support unless they ask for it. Start with the file type, approximate size, time of upload, and a description of what looks missing.

Open the original file and confirm the missing information is visible there.
Refresh the Nastalgic page after a short wait.
Email support with the file type, upload time, and what result you expected.

Uploads and imports

Upload privacy and file safety

Decide what not to upload and how to reduce unnecessary private details in source files.

A good upload contains enough context to be useful and no more private information than the purpose requires. Review files before adding them to a memory space.

If you are unsure whether a file belongs in Nastalgic, pause and ask support for guidance before uploading it.

Remove pages, columns, or notes that are unrelated to the memory space.
Avoid uploading documents that contain payment numbers, passwords, or recovery codes.
Use the privacy and data page when you need help with data questions.

Need support?

Send useful upload details

If an upload or import does not look right, include the file type, approximate upload time, what you expected, and what appeared instead.

Email support What to include

Browse all support topics

Getting started Learn the basics of setting up Nastalgic and building your first useful memory space. Memories and vaults Organize saved context so important details stay easy to find later. Uploads and imports Prepare files, check imports, and know what details to include when upload help is needed. Account and billing Find safe starting points for account access, profile details, invoices, and plan questions. Troubleshooting Try quick checks for sign-in, uploads, sync timing, and missing context. Privacy and data Understand where to start for privacy, export, deletion, and data questions. Beta feedback Report beta bugs or product feedback with safe reproduction details. Contact support Send a clear support request with the details needed to help you faster.