FAQs

Quick answers for common questions.

Start with these safe summaries. If your question depends on your account, email support with the details listed on the contact page.

Search support

Find a starting point

Search public help topics or browse the sections below.

Short answers

Available FAQs

Account and billing

Get help signing in

Use safe checks when you cannot access your account or the expected page does not open.

If you cannot sign in, first confirm that you are using the email address connected to your Nastalgic account. Small email differences can look like missing access.

If the issue continues, contact support rather than sending private passwords or recovery codes. The support team can start with your account email and a plain description of what happened.

Check for typos in the account email.
Try a fresh browser window or a different browser profile.
Email support with the page you were on, the approximate time, and any safe screenshot.

Account and billing

Change account email or profile details

Know what to include when asking for help with account identity or profile information.

Some account changes may need support review. To protect your account, do not send passwords, payment numbers, or recovery codes in email.

Use the current account email when you contact support, then describe the profile detail or email change you want reviewed.

Include the current account email.
Describe the requested change in one or two sentences.
Wait for support to confirm what information is safe and necessary to proceed.

Account and billing

Ask about plans, billing, or invoices

Get help with plan questions without exposing payment details in a public or browser-visible place.

For billing questions, send a short email with your account email and what you need explained or changed. Keep payment card numbers and bank details out of email.

If you are asking about an invoice, include the date or amount if it is safe to share. Do not forward documents that contain more private information than support needs.

State whether you have a plan, invoice, or payment question.
Include only safe identifying details, such as account email and approximate invoice date.
Ask support what additional information is needed before sending sensitive documents.

Uploads and imports

Upload privacy and file safety

Decide what not to upload and how to reduce unnecessary private details in source files.

A good upload contains enough context to be useful and no more private information than the purpose requires. Review files before adding them to a memory space.

If you are unsure whether a file belongs in Nastalgic, pause and ask support for guidance before uploading it.

Remove pages, columns, or notes that are unrelated to the memory space.
Avoid uploading documents that contain payment numbers, passwords, or recovery codes.
Use the privacy and data page when you need help with data questions.

Browse all support topics

Getting started Learn the basics of setting up Nastalgic and building your first useful memory space. Memories and vaults Organize saved context so important details stay easy to find later. Uploads and imports Prepare files, check imports, and know what details to include when upload help is needed. Account and billing Find safe starting points for account access, profile details, invoices, and plan questions. Troubleshooting Try quick checks for sign-in, uploads, sync timing, and missing context. Privacy and data Understand where to start for privacy, export, deletion, and data questions. Beta feedback Report beta bugs or product feedback with safe reproduction details. Contact support Send a clear support request with the details needed to help you faster.